Do you have issues with your Samsung TV Plus? Don’t worry; you’re not the only one who feels this way. Samsung TV Plus is a fantastic service that gives you free access to more channels. Unfortunately, numerous users have had problems with the service for various reasons. Network issues, corrupted cache or data, corrupted settings, outdated software, Smart Hub issues, and more are among them. Any one of these issues, or a combination of them, might keep you from watching your favorite TV shows. Fortunately, these are sometimes fixable with simple troubleshooting. The most common causes of Samsung TV Plus not working and how to fix them are listed below.
Why Samsung TV Plus Is Not Working
These are some of the most common causes for some or all channels on Samsung TV Plus not working.
1 – Poor internet connection.
2 – Faulty network settings.
3 – Outdated software.
4 – Corrupted cache data.
5 – Corrupted Smart Hub settings or data.
How To Troubleshoot Samsung TV Plus
During our investigation, we discovered that these options are the most effective.
1. Check Internet Connection To Make Sure It Is Working
To perform properly, Samsung TV Plus, like any other app or service on your Smart TV, requires a fast and dependable network. As a result, you may encounter problems or discover that Samsung TV Plus is unavailable due to a network issue.
The first step in determining the issue is to examine your network connection. Test them to verify that the speed and bandwidth are high, fast, and dependable. If not, bring the TV and Wi-Fi router closer together or use an Ethernet cable to connect your device. The network settings can also be reset. If you’re still having difficulties accessing Samsung TV Plus, contact your internet service provider for troubleshooting or try a different network.
2. Reboot Samsung TV
Bugs in apps, software glitches, menu issues, picture and audio issues, and others can all affect Samsung TV Plus. Nevertheless, most of these issues are minor and can be fixed by simply resetting your TV. Rebooting the TV turns it off and on again, clearing the memory in the process. As a result, the procedure can resolve several issues. The following steps will perform you how to reboot:
Unplugging The TV From The Wall Outlet
The most common method of rebooting the TV is to unplug it from the wall outlet, also known as a cold or hard reboot. Remove the TV’s power plug from the outlet (while the device is still turned on) to perform the procedure. Allow it to rest for 30 seconds to a minute before turning it back on.
Using The Remote Control
You may also use the remote control to reboot (restart) your TV. To turn the device off and on, press and hold the power button on the remote control.
Note: Rebooting the TV by pressing the power button once and then turning it on with the remote is not the same as pressing the power button twice. The first case will merely put the TV into sleep/standby mode; however, the second case would wake it up.
3. Reset DNS To Google’s DNS And Reboot
Is your network up and running, but your Samsung TV plus won’t connect to the internet? You may be dealing with a problem with your internet settings. DNS settings are the most prevalent, and if they are corrupted, they can prevent access to the internet. Automatic IP address and DNS settings are available on every Samsung Smart TV, and in most circumstances, they will operate flawlessly.
However, the automated settings may occasionally fail to resolve the TV plus addresses, resulting in internet connectivity issues. In this situation, manually adjusting the settings may be necessary to fix the issue and restore connectivity. The majority of users who were having issues with connectivity were able to resolve the issue by manually updating their DNS settings to Google’s DNS (22.214.171.124). After inputting the new settings, a cold boot is suggested, which involves unplugging the TV from the wall and then turning it on again. To change the DNS settings on a Samsung TV, follow these steps:
1 – On your remote control, press the Menu button.
2 – Select Network.
3 – Select Network Status.
4 – Click on IP Settings.
5 – Select DNS Settings.
6 – Change from Obtain Automatically to Manually Enter.
7 – Enter the new DNS (8.8.8 in this case).
8 – Press OK.
9 – Restart your TV.
4. Update Samsung TV Software
Samsung Smart TVs rely on software that must be maintained up to date. As a result, outdated software can affect apps, settings, and other device functionality. As a result, if Samsung TV Plus has disappeared or you’re having other service issues, outdated software may be blamed. Here’s how to update the software on your Samsung Smart TV:
1 – Go to Settings.
2 – Select Support.
3 – Go to Software Update.
4 – Choose Update Now. Allow a few minutes to download and install the software on your TV (if an update is available).
When the update is finished, your TV will reboot automatically. Now, you can try accessing TV Plus.
Note: Well, your TV must be connected to the internet to check for and download a software update.
5. Reset Samsung TV Smart Hub
The Smart Hub is where you can manage all of your Samsung TV’s smart features. An issue with Smart Hub might affect apps on your Samsung TV. For example, if the Samsung TV Plus isn’t showing up, it might be because the Hub has glitches or corrupted settings. In this situation, resetting the Smart Hub may be necessary to fix the issue. To reset the Samsung TV Smart Hub, follow these steps:
1 – Open Settings.
2 – Select Support.
3 – Choose Self Diagnosis or Device Care.
4 – Go to Reset Smart Hub.
5 – Enter PIN. Your default PIN is 0000 if you don’t change it.
6 – Wait for the Hub to reset.
Resetting the Hub will sign you out of your Samsung TV account and any apps or channels you have installed on the platform. As a result, you’ll have to perform certain configurations, which will most likely entail downloading and installing several apps from scratch. Also, be aware that you may lose certain data or settings due to this procedure.
6. Factory Reset TV
If you’ve done everything else and still can’t get it to work, a factory reset is your next best option. The reset clears everything from the TV, including saved memory and settings, and returns it to factory defaults. This will fix virtually every issue with your Samsung TV, but it will come at a cost: you will lose all your saved settings and data. To do a factory reset on your Samsung Smart TV, perform these steps:
1 – Open Settings.
2 – Go to General.
3 – Choose Reset. Alternatively, go to Settings > Support > Self Diagnosis > Reset to access the rest option.
4 – Enter PIN. 0000 is the default. If you’ve changed your PIN, make sure you enter it.
5 – Select OK.
6 – When the pop-up message warns you of the factory reset displays, choose Yes.
7 – Wait for your TV to reset automatically.
Your TV will display the Setup screen after the reset is complete. After you’ve completed the setup and configuring, you may try to access TV Plus.
The Bottom Line: Samsung TV Plus Not Working
The Samsung TV Plus gives you access to more channels and content without paying extra. However, because the service is new, it is prone to some issues that may interfere with your viewing experience. Fortunately, most, if not all, of the issues may be resolved using the solutions listed above. Nevertheless, if the problem persists, you can seek more troubleshooting from the Samsung Customer Support Centre.